CompanionLink Privacy Policy

Updated June 18, 2023

Introduction

This Privacy Policy applies to anyone who visits our webpages, uses our services, or purchases a product provided by CompanionLink Software, Inc.
  • Web Sites: CompanionLink, DejaOffice, DejaDesktop, Deja365, DejaFlow, EasyAIchecker, DejaTranslate
  • Products: CompanionLink, DejaOffice, DejaDesktop
  • Services: DejaCloud, DejaFlow, Easy AI Checker, HookStat
If GPDR applies to you, please read and accept the CompanionLink Data Processing Agreement.

Data We Collect

  • Trial Software - We collect email, product, date of trial, IP address and country. For EU residents this is optional. You may try the software without providing this information. If you provide it, we will send a few marketing messages related to the trial, along with discount offers that offer a lower price.
  • Purchases and Subscriptions - We collect information relevant to the purchase including your Name, Email address, street address (used for card processing), telephone number (used for support). CompanionLink uses an external processor (Authorize.Net, Paypal or Stripe) for credit cards, so although you pay with a card, our systems store only the last four digits for tracking purposes.
  • DejaCloud - Your DejaCloud account has an Email ID. We collect this email and we send status notices to this email address. Your account has a password, and we store only a hash, so your password is not actually in our system. When you synchronize, the data that you send to DejaCloud, Contacts, Calendar, Tasks, Notes and related data is all stored on the Cloud Server. This data is secured by geofencing. Only our highest level of support staff can view the data. We do not use your data for marketing.
  • Easy AI Checker - When you check text, we store the text and we also share it with our vendor API partners to analyze AI patterns and plagiarism. Our staff may review the stored text for the purpose of technical support and analysis that our service was accurate.
  • IP Address - As you browse our website, we store your IP address, country, and EU status so that we can deliver service appropriate to you.
  • Browser History - As you browse our website, anonymized analytics information is shared with Google Analytics, which is standard industry practice.
CompanionLink does not sell the above data to other companies. We reserve the right to market to CompanionLink Customers about a partner's products.

Google Privacy Policy

The following permissions are used when you set up CompanionLink on your PC or Mac, and also if you choose to use a DejaCloud Connector. Allowing your consent lets us to synchronize Contacts, Calendar and Tasks to your Google Account.

  • View your email address - Your email address is needed to synchronize your data with Google.
  • View your basic profile info - We need read your time zone and alarm settings.
  • Manage your Calendars - If you elect to synchronize your calendar, we will read and update events on your calendar.
  • Manage your Contacts - If you elect to synchronize your contacts, we will read and update contacts on Google.
  • Manage your Tasks - If you elect to synchronize tasks, we will read and update tasks on Google.
  • Access Google Drive (Optional) - If you enable Attachment Sync for Google Calendar, you must Allow Access to Google Drive to sync Attachments.

CompanionLink does not use Google Workspace APIs to develop, improve, or train generalized AI and/or ML models.


Data From Others

CompanionLink does not purchase lists and does not sell to lists.

Cookies and Beacons

If you get an affinity or discount code for a product, we store that as a cookie in your browser for 30 days. This credits the referring party with the sale.

We use external services which track landing pages and web page movement as is standard for our industry. The services we use are StatCounter and Google Analytics. These services commonly use anonymized information to track return visits.

Our site tracks IP address for GPDR specific content. If your IP is in the EEA, some of our pages will have EEA specific content. This is to enhance our compliance with GPDR and we do not store this information except as noted under Data We Collect.

We do not currently use beacons in our email or on our website.

We do not currently use browser Location.

We do not currently use cookie based advertising or location based advertising.

Storage Locations

  • CompanionLink's Office is in Portland, Oregon, USA
  • CompanionLink's Servers are in Newark, New Jersey and Fremont, California, USA
  • CompanionLink Software, Inc., is an Oregon Corporation. In the case of legal proceedings, the laws or the State of Oregon shall prevail.

Services

  • Technical Support - Our technical support ticket system stores each email you send and all outbound emails. If you request a phone call, we will call you based on your phone number in emails, or in purchase records.

  • Products - Product registration compares your entered registration information against our registration database.
    1. Realtime Google Sync - Google access is controlled by a token issued by Google and stored on your computer. In addition, if you select Realtime Sync, your Google Email address is passed to our sync server, for the purpose of capturing Push messages from Google Calendar.
    2. DejaCloud Sync - Your data is synchronized with our Secure DejaCloud server in Newark, New Jersey.
  • Sync Services
    1. DejaCloud Sync uses a designated limited access data store, that serves no function other than to host DejaCloud data.
    2. Wi-Fi Sync - Uses AES 256 level encryption. Data is stored locally on your PC and Device.
    3. Bluetooth Sync - Uses AES 256 level encryption. Data is stored locally on your PC and Devices.
    4. DejaFlow Sync - Uses SSL encryption. No data is stored, but login credentials are stored in our server in Fremont, California.
  • AI Services
    1. Easy AI Checker stores your text and shares it with our AI partners Google, GPTZero and ChatGPT to for analysis.

Marketing

CompanionLink sends marketing emails to people who have tried our products, and to people who have purchased our products. Our marketing is strictly by email, we do not use telephone for marketing.
  • Opt-Out - You may unsubscribe from our marketing using this page. If you have multiple email addresses, please enter each one. The opt out process will affect all future marketing campaigns, but may not be reflected in our current campaigns. It may take up to 30 days to take effect.
  • Subscriptions - Note that if you are currently using DejaCloud, and you do not have a current subscription, you will get subscription renewal notices without regard to your Opt Out status. That is because you are using a paid service which you have not paid for. If you do not wish to receive the notice, then stop using the service. When you do not login or use DejaCloud for 60 days, you wlll not receive subscription notices.
  • Be Forgotten - If you wish to be forgotten, and do not need any license service or support, you can email sales@companionlink.com with your request. Please include all names and emails associated with your account. After confirmation of your request we will purge your email address and name from our marketing and licensing databases, and delete your tickets from our support system. If you ask for this service, and later use our software, it will require a new purchase to obtain a software license.

Legal Disclosures

We may share your data if required to by law enforcement or government authority.

While CompanionLink has become the grandfather of all sync companies, operating continuously since 1987, it may come to pass that we sell the business. We will bind the new entity to follow this Privacy Policy until at least two-years after the change in control.

Contact Information

Contact our Data Protection Officer at dpo@companionlink.com with any questions or to resolve complaints.

    Wayland Bruns, CEO
    CompanionLink Software, Inc.
    519 SW 3rd Avenue, Suite 803
    Portland, OR 97204
    (503)243-3400

Last modified: Jun 21, 2024 7:29 am