Reviews - Page 19

I having been using Companion Link for 5 years and can not say enough about the response and support i have received from their team. i just replaced my dead computer and went from Out 10 to 365 and not being technically advance was fumbling with getting CL up and running. Renee was an absolute God send. She understood the problem right away, sent me a detailed email with instructions, and requested i follow up my result to her. she stuck by me all the way until every last glitch was corrected. My Android is syncing as before. She gets 10 stars in my book and a virtual XO!! Hank S

I have used companionlink for 16 years and just switch over the the cloud. Getting everything settled with outlook 365 took a lot effort from Renee, which I truly appreciate.

I've been with CompanionLink software from early on, back before Smart Phones were smart.

On every upgrade to my PC or Laptop Computer, CompanionLink Technical Support has been there for me to guide me through the new Outlook setup features. MS Outlook seems to improve in complexity and complications on every release. The Support Staff are the best in helping with the new system syncs.

Thanks CompanionLink

I had called prior and the tech could not figure out why my new IPhone wand PC and Cloud were not sync’ing. It took Renee about 10 minutes to rectify the problem. She was professional, courteous and had a good sense of humor. She is a great compliment to your technical staff and I really appreciated her help. Thanks Renee

I recently upgraded from an earlier version and didn't realize that I was no longer 3 way syncing (between gmail and outlook and my IPhone). Renee C in technical support walked me through this in no time which gives me the confidence when I am out at clients and make a new appointment that my staff will no about it.
Thanks

Muchas gracias.

CompanionLink was a godsend years ago when the new Win10 would not run Palm Desktop and I had to move to an alternate handheld/database/sync. Just under a year ago I tested DejaOffice PC CRM but did not find all the functionality I needed yet to replace Outlook. Since then the CompanionLink team has built in pretty much all the pieces I had to have, so now I am fully transitioned to DPC. Between DejaOffice on my handhelds, CompanionLink and DejaOffice PC CRM on my PC, this feels like my dear old Palm Desktop now, with many improved features. Well Done!

As usual, CompanionLink's support was quick and accurate. I had a problem with an incomplete sync. Renee diagnosed the problem, and provided instructions on how to fix it, including an upgrade that I didn't know I was entitled to.

CL's in-app support request is, I think, one key to its ability to provide top-grade support. It allows an easy link to the app's log, which I'm sure is used by the techs to diagnose issues.

Keep up the good work!

I really appreciate Renee's support. I was having trouble with wireless sync, and she provided instructions and links for multiple things to try, and the first thing she provided worked. If she hadn't provided such detail and a link for step-by-step instructions, I wouldn't have been able to resolve it so quickly. Thank you Renee C!

What I look for in a company that I purchase a product is the level and consistency of their product support. In Renee, they have fulfilled that promise. I have confidence that as the product evolves and I might incur a "problem", Renee will be the one that I will call on to assist me. She is efficient, knowledgeable and follows-up - somethings that not all companies do. Well Done!