Reviews - Page 53

I had an issue with syncing. Had a short wait on the phone before a very qualified and friendly person solved my proble. Thanks!!

Thank you very much for your help. I had an MFC Error and the customer service person that I dealt with was very helpful and had me running in about 10 min. I wish more companies would have customer service like CompanionLink!
Keep up the good work.

I had a PC crash and could not get CompanionLink to work properly. Called, got Customer Service Rep who had me up and running again in 5 min.

Excellent Service

Samsung upgraded to marshmallow at the same time the Companion Link upgraded. It was difficult to find the source that interfered with the sync process. I learned today that every sync will require resetting my phone....but at least I know the cause, and can fix it. Your support was appreciated.

I am writing to let you know what great customer service I received from Danielle H. in technical support. She was so patient with the process and when I was getting impatient because the sync was not happening as we had hoped, she helped me calm down and walked me through the process. You are lucky to have such a great person working for you who knows her job and genuinely seems happy to be helping non-techie people like myself!

I was a little upset because I had sent some emails but had not heard back so I called. I could not be happier with the help I go from Danielle H. she was very professional and helpful. Got me going again.
P.S. I have been a client since way back in the old Palm Pilot days and they have always had great service and products.

Made the mistake of changing out computers at the same time I bought a new phone and switched OS's. My calendar was lost. Tried Companion Link and couldn't quite get it. After about 20 min with Danielle H. She got everything back and synced for me. Nice job. Thank you.

I am a blackberry user. When their OS10 and now Android lacked full synchronization functionality with Outlook, I had to start to look for third parties to maintain a decent rhythm of work and safeguard my data. I use Outlook on a daily base and need to synchronize between different computers. I installed the trial version of Companionlink and in minutes I had the quality and functionality I looked for the last three years.

I use also DejaCloud to synchronize and the privacy of my data is completely secure and cannot be used for marketing purposes. I use the app on my blackberry Priv and the only thing that I have to do is to push the synchro button. The customer support is simply outstanding! Even as a prospect customer or even before buying a license, I received such help and courtesy that I had to pinch myself to see if was not dreaming. The answers to my questions were to the point. I am going to be a lifelong customer :-)

Thomas did a truly stellar job providing support for CL for Outlook and DejaOffice for Android. All software companies should take some lessons from these guys! I have been using their services for more than a decade and will continue for decades to come. Many THANKS!!