Reviews - Page 48

While I do wish my question about how to get the DejaContacts to overlay the native Contacts had been a little more intuitive (could anyone figure that out without support?), I give big props to Thomas for holding my hand through the whole process, asking just the right questions (knowing that one unchecked box here or there could have messed things up), and being patient with me to the end of the recreation of my connection between Outlook, Deja, and native Contacts. So glad to see names next to my texts again!

Lets me view my schedule without opening Outlook. Very handy.

Installed easily. Confusing set up. Shows on both my monitors.

My entire data base was messed up and phone numbers lost.... Thomas was so patient with me, followed up, made sure everything was back in order, transferred it to my phone....
Job well done!
Thanks Thomas!

I was having major (at least to me) issues with ACT/Outlook/iTunes/iPhone. Way beyond my comprehension. Thomas M. had so much expertise and more importantly, so much patience. He also actually sent me follow up e mails and called me back. He provided me with better customer service than I would have ever expected. Good job, Thomas!

Purchased your support program today. Great Experience, Thanks!

I've got over 15 years of data (contacts, calendar notes, tasks & memos) on my Palm Desktop and CLink ports it over without a problem to my Samsung S7 (running nougat).

While my data & Palm desktop app has continued to run (and now runs on my Win10-Thinkpad Carbon), my phone continues to change every couple years. CLink has been the go to solution allowing for the continued mobile platform migration without having to migrate my data or note-taking processes.

Sure, I could export/migrate my Palm desktop database into a more current system (or cloud based app)... but with sensitive client notes in my calendar, I prefer to keep all data local on my SSD vs in the cloud or in a system that is normally targeted for hack-attacks (eg. Outlook).

Their android DeJa Office app is great and reflects about 98% of what you see in Palm Desktop (the only fields I haven't seen mapping from the desktop to the office app like the "Custom" tab/fields in Contacts- but this is a minor item... do a test entry to see what does/does not carry over)

In short... I'm staying with CLink and when/if I do port to another database in the future, will continue to use CLink to manage all this!

So - the software works - sometimes. Support is completely inadequate. I have had multiple issues with Companionlink Express (doing Outlook to Google) either crashing, not starting properly, or un-licensing itself.

Last year I reported that every time Windows was updating (member of the Windows Insider program) it was un-licensing itself. Support ran me around and around, trying things I had already tried, and the basically talk me I was either an idiot or incompetent.

Then, when build 7044 was released on of the items in the Release Notes was, "Fixed an issue where sometimes CompanionLink would un-register after a Windows Update." Did support ever tell me the issue was fixed? NO. Did anyone ever say, "thanks for reporting an issue no one else was finding?" NO.

When I was a Product Manager (or their boss) I would have been livid if a customer had been treated like this and would have done something. I sent both support and sales an email when they tried to get me to "upgrade" explaining my dissatisfaction. Response - silence...

And, the "upgrades" that require a re-purchase with a small discount are really just ways to collecting more money - there aren't any new features, just bug fixes and updates to support the underlying tools. In MY world updates are worth 20% to 30% of the license price, not 80% to 90%...

Appreciate your expertise