Reviews - Page 56

Long time CompanionLink Pro user. Over the years this solution has always been reliable and so useful.

I accidentally cut-off Thomas on a support call and he actually called me back. That's never happened with any product or service. He helped me negotiate change of PC, email client and multiple data sources. All with ease.

All software companies should aspire to Companionlink's performance.

I had an issue with syncing. Had a short wait on the phone before a very qualified and friendly person solved my proble. Thanks!!

Thank you very much for your help. I had an MFC Error and the customer service person that I dealt with was very helpful and had me running in about 10 min. I wish more companies would have customer service like CompanionLink!
Keep up the good work.

I had a PC crash and could not get CompanionLink to work properly. Called, got Customer Service Rep who had me up and running again in 5 min.

Excellent Service

Samsung upgraded to marshmallow at the same time the Companion Link upgraded. It was difficult to find the source that interfered with the sync process. I learned today that every sync will require resetting my phone....but at least I know the cause, and can fix it. Your support was appreciated.

CompanionLink DESTOYED my contacts. Addresses are now connected to people on different continents. I can’t even imagine how much time this has wasted. Never again.

I am writing to let you know what great customer service I received from Danielle H. in technical support. She was so patient with the process and when I was getting impatient because the sync was not happening as we had hoped, she helped me calm down and walked me through the process. You are lucky to have such a great person working for you who knows her job and genuinely seems happy to be helping non-techie people like myself!

I purchased CompanionLink/DejaOffice in February 2016. I really appreciated the setup support.
The product worked well for a few months until Apple updated their IOS.
Since then it has been hell.
I have spoken to support several times. Wiped my phone and resynced but stuff is still getting major messed up.
I get hundreds of duplicate contacts.
Task sync is screwed up.
Duplicate appointments are created.
What a mess.
I do not have time to deal with this and would not recommend this product if you are syncing from a Windows PC (Outlook) to an iPhone.

I was a little upset because I had sent some emails but had not heard back so I called. I could not be happier with the help I go from Danielle H. she was very professional and helpful. Got me going again.
P.S. I have been a client since way back in the old Palm Pilot days and they have always had great service and products.