Reviews - Page 50

Thomas was very helpful and took considerable time to solve our issue of duplicates. he followed up and made sure we were all set. thank you so much!

Will you guys make him a supervisor... or at least give him a WELL DESERVED raise?!?!?! :-)

Any time I need help, I go to him and he's an ABSOLUTE STAR!!!!

Software is great; customer support is great, price is great. What more could I want?

Many, many thanks for a fine product and support team.

WOW, you never disappoint. I have been trying for days to synch my Iphone and was not able, even though I went to your support pages. Thomas M. had me syncing in less than an hour. In addition, his patience was so much appreciated as was his technical knowledge and offer for further assistance once he signed off. Made my day! Thanks Thomas M. for the help.

Quick response. Kevin was a great help.
Great service.

Thomas M was fabulous!!! I can not say enough great things about how on top of the situation he was.
He understood my goals, knew what had to be done and ultimately jumped onto my computer remotely to make sure it was done and working correctly.
Over the years I worked with Act technical support and it NEVER worked and cost me dozens of hours to correct the screw up that they caused.
The cost of Companion Link has returned dividends many times over from this experience alone.
Thank you, Thank you, Thank you Thomas!!
Harvey T.

I've been a customer for 10+ years. Somehow I lost portions of my contact data. It took the tech, Thomas 45 minutes to resolve a very complicated problem which involved several variables. But he did a first class job. Thomas is a Rockstar!!. While I was ecstatic to get everything back, I was most impressed with Thomas's ability to resolve multi-faceted problem very efficiently. Thank you, Thank you

Quick and easy! Kevin S knew exactly what to do and had me working great. I waited a couple of days before doing this just to be sure it was working and so far, so good. Thanks Kevin!

The tech Thomas was very quick with responding to my issue and he was very friendly. He knew exactly what error I was receiving and helped me fix it immediately. A tech who is able to help fix things AND is very friendly is hard to find. Please hire more people like him and less people like Amy. She's rude and really doesn't know what she's doing!

Talked with Thomas to remedy a sync issue with ACT. Thomas was very thorough and got my issues resolved in short order. Great job!

When this actually syncs, it is great. But, it's about 50/50. Getting customer support in a timely fashion, is quite challenging. I purchased unlimited support in hopes that it would be better. The only change is that now a live voice tells me they're too busy to help me, rather than a recording. The company has been around a while, so I would think they could grow the customer service department. But, they are still very committed to only working between 7 and 4. Who cares about the impact on the customer's business? Most definitely not the people who work for CompanionLink. Your inconvenience is definitely your own problem. When I have gotten someone at customer service, they have generally been helpful. But, it is so frustrating to get there that I wait until I have gone through everything I can think of and talked with everyone I know. If there was another service available, I'd go there in a heartbeat. I guess you don't have to provide customer service when you have not competition. But, with $2 million in reported profits, you'd think they could sneak in a few more support staff.